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Support and Assistance for Businesses

Covid-19 and how we are Helping Business

Giraffe Design is continuing to provide support and assistance for our customers and colleagues during this difficult time. The impact of this situation is unprecedented and if you need any advice or technical assistance please get in touch by the following methods:

How to Get in Touch

Telephone: during office hours 8.30am – 6pm on 01202 577591 or 07801 655483

Email: stewart@giraffedesign.co.uk

Or use ZOOM, you can download the app at: https://zoom.us/download
use the Giraffe ID: 7395700593, or call prior to making the ZOOM call and you will be sent an email invitation.

Website Hosting

Giraffe Design host client websites with HOSTINGUK.net and 20i.com, both are continuing to provide secure hosting and have put procedures in place to continue to operate 24/7/365 and remain committed to delivering services as normal.

Emails (G-Suite)

If your email account(s) are set up via the G-Suite system and you require support or technical assistance you can:

1. Get in touch and Giraffe Design will raise a support ticket with G-Suite
2. Or login to your G-suite dashboard, go to

https://accounts.google.com

You will need your username and password to access the admin dashboard and from here you can contact support via email or telephone: 0800-169-0455 (you will need your support pin).

Alternatively please email stewart@giraffedesign.co.uk or call 01202 577591 or 07801 655483 and we will raise any support questions on your behalf.

Web Updates

Giraffe Design is trading as normal for as long as possible, but this will be under continual review. If you require any website updates please email stewart@giraffedesign.co.uk or call 01202 577591 or 07801 655483.

Domain Renewals

If you have any issues that arise from domain renewals or any problems please get in touch. Ensuring your domain is active and any payment method is current (not expired) is essential to minimise any disruption to websites and email accounts.

Sending out Emails to Your customers

Keeping in touch with customers is more important than ever during this difficult time, and one method is to set up a regular email newsletter. There are many email marketing software that are available, see https://www.ventureharbour.com/email-marketing-software-tools-one-best/

Giraffe Design can help set this up and manage any emailers you require to be sent. If you require further information please email stewart@giraffedesign.co.uk or call 01202 577591 or 07801 655483.

Please stay safe and keep well

 

 

PROUD TO SUPPORT

GUIDE DOGS FOR THE BLIND

The Guide Dogs for the Blind Association is a British charitable organisation founded in 1934. Guide Dogs helps blind and partially sighted people across the UK through the provision of guide dogs, mobility and other rehabilitation services

Get in touch / More information

01202 577 591